Privacy Policy

1. Overview

Vendora ("we", "us", "our") is a product of Nexora Technologies Limited, a company registered in Nigeria. We operate the Vendora marketplace platform, including our website at vendora-ivory.vercel.app and our mobile applications on Android and iOS ("the Service").

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding your data. By using the Vendora platform, you agree to the practices described in this policy.

Contact: For any privacy-related questions or requests, please contact us at f.mfonn@gmail.com

2. Information We Collect

2.1 Information You Provide

• Account information: Full name, email address, phone number, and password when you register.
• Vendor information: Business name, business address, bank account details, and product listings if you register as a vendor.
• Order information: Delivery address, product selections, and payment details when you place an order.
• Profile information: Profile photo or any other information you optionally add to your account.
• Communications: Messages you send to vendors, delivery partners, or our support team through the platform.

2.2 Information We Collect Automatically

• Device information: Device type, operating system version, unique device identifiers, and mobile network information.
• Usage data: Pages or screens you view, features you use, time spent on the app, and actions you take within the platform.
• Location data: Approximate or precise location, if you grant permission, to facilitate delivery services and show nearby vendors.
• Log data: IP address, browser type, referring URLs, and error reports.

2.3 Information from Third Parties

• Payment processors: We receive transaction confirmation and status from our payment partners (such as Paystack) but do not store your full card details.
• Delivery partners: We receive order status updates from logistics partners connected to Swiftsend.

3. How We Use Your Information

We use your personal information to:

• Create and manage your account
• Process orders and facilitate payments
• Connect buyers with vendors and arrange deliveries
• Send order confirmations, delivery updates, and service notifications
• Respond to your support requests and resolve disputes
• Detect and prevent fraudulent or unauthorized activity
• Improve and personalize your experience on the platform
• Comply with applicable laws and regulations in Nigeria

We do not sell your personal information to third parties.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Vendors

When you place an order, we share your name, delivery address, and order details with the relevant vendor to fulfil your purchase.

4.2 With Delivery Partners

We share your name, phone number, and delivery address with our logistics partners (including Swiftsend) to complete your delivery.

4.3 With Service Providers

We work with trusted third-party service providers who help us run the platform. These include:

• Render – cloud hosting and backend infrastructure
• MongoDB – database services
• Paystack – payment processing
• Google – analytics and cloud services

These providers are only given access to the information they need to perform their services and are required to protect your data appropriately.

4.4 For Legal Reasons

We may disclose your information if required by law, court order, or a government authority in Nigeria or elsewhere, or if we believe disclosure is necessary to protect the rights, safety, or property of Vendora, its users, or the public.

4.5 Business Transfers

If Nexora Technologies Limited is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we may retain certain information for a period required to:

• Complete any pending transactions
• Resolve disputes or enforce our agreements
• Comply with our legal obligations under Nigerian law

You may request deletion of your account and data at any time by contacting us at f.mfonn@gmail.com.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Keep you logged in between sessions
• Remember your preferences
• Understand how users interact with our website
• Improve our platform performance

You can control cookies through your browser settings. Disabling cookies may affect some features of the Vendora website.

7. Location Data

Our mobile apps may request access to your device's location to:

• Show vendors and products near you
• Enable accurate delivery to your address
• Help delivery partners navigate to your location

You can disable location access at any time in your device settings. Some delivery features may not work without location access.

8. Children's Privacy

Vendora is not intended for use by persons under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at f.mfonn@gmail.com.

9. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.

10. Your Rights

As a user of Vendora, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated personal data
• Withdraw consent for location or notification access at any time via device settings
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated

To exercise any of these rights, contact us at f.mfonn@gmail.com.

11. Third-Party Links

Vendora may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before sharing any personal information with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app or by email. Your continued use of Vendora after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, please contact:

Nexora Technologies Limited
Port Harcourt, Rivers State, Nigeria
📧 f.mfonn@gmail.com